Two-step authentication moving to a new phone - What is two-step authentication?

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Xero authenticator app on new phone 

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Xero Tip - Setting Up Authenticator on a New Phone - - Growthwise

  If you don’t have a smartphone or tablet, you can use Authy or WinAuth. If you’re not asked to set up multi-factor authentication when you log in to Xero, you can set it up yourself. Click your initials or image, click Account, select Set up under Multi-factor authentication, then follow the instructions. The videos below walk you through. Xero VerifyReviews: Overview. Set up multi-factor authentication (MFA) by installing an authenticator app on your mobile device, and following the steps in Xero to complete the process. If you don’t have a mobile device, or you can’t install an authenticator app on it, use your laptop or desktop computer instead. We recommend installing the Xero Verify.  

Xero authenticator app on new phone.Add a second layer of security with multi-factor authentication

 

As a security feature authentication apps have been designed in such a way that they are not transferrable between devices - well at least not easily see the bottom of this page for how to do it if you still have access to the old device. Instead of allowing a transfer the apps need to be set up again with whatever software you were using them for. On the next page either use security questions or alternative email address. Security questions are a set of questions you had set when you originally set up Xero.

Alternative email address will send you a code to the email address you specified when you first set up Xero Authentication. Once you have entered your details click on "Login". Now that you are logged in - in the top right hand corner of the screen click on your initials then click on "Account". You will be asked to enter your secret questions or do an alternative email login again. Do this then click on "Disable".

The first screen displayed will be a QR Code that you need to use your authenticator app to scan. On the next page you can select from a series of secret questions - remember that these are CASE and s p a c e sensitive.

These are the questions you need if you lose your phone or cant access it to be able to get into Xero. Once you have set the questions click on "Continue". The next step is Alternative email address. Note that for doing this you need to have access to that email address to verify the code that is sent to it.

We strongly recommend setting this up however if you do not have access to an alternative email you can click "Not Now". Once you have entered the code from the email or clicked not now you will be back on the Xero account screen and can see it says that Two step authentication is enabled and ready to go on your new device. Now - the above process is really if you do not have access to your old device. If you still have access to your old device and you are using "Google Authenticator" you can export 10 codes at a time using the app - once you export you need to scan a QR code displayed on your old device on to you new device to complete the move.

To receive all the latest Ninja news, please enter your email address below. Setting Up Authenticator on a New Phone As a security feature authentication apps have been designed in such a way that they are not transferrable between devices - well at least not easily see the bottom of this page for how to do it if you still have access to the old device Instead of allowing a transfer the apps need to be set up again with whatever software you were using them for.

For Xero the steps to do this are below: 1. Login to Xero as normal 2. On the authentication screen click on "Use Another authentication method". Once you have entered your details click on "Login" 4. Provided you got your security questions right you should now be logged in to Xero. Now that you are logged in - in the top right hand corner of the screen click on your initials then click on "Account" 6. On this screen click on "Disable" next to Two-Step Authentication.

On the next screen click on "Finish" 9. Enter the code from your phone and click continue. We strongly recommend setting this up however if you do not have access to an alternative email you can click "Not Now" Once you have entered the code from the email or clicked not now you will be back on the Xero account screen and can see it says that Two step authentication is enabled and ready to go on your new device Now - the above process is really if you do not have access to your old device.

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